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Preserving
your critical electronic records
Most industry analysts such as Gartner, GIGA or META
Group report that over half of all major IT
initiatives fail. ITLNOW’s seasoned imaging experts
work closely with you to design and deliver a suite
of well integrated services. Our imaging
professionals have the knowledge and experience to
evaluate your business practices and to deliver a
complete solution that will:
Streamline your business processes and reduce
your business cycles.
Dramatically improve the efficiency of your
organization.
Improve access to information across the
enterprise.
Make your people more productive by providing
the right information to the right people at the
right time.
Better serve both your internal and external
customers by making you more responsive to their
needs.
Business
Systems Analysis
Our imaging
analysts work with you in many areas; feasibility
studies, technology assessments, cost/benefit
analysis, business requirements, and functional
specifications.
Custom
Development and Package Modification
Most software
packages are designed to meet 80% of your needs
“out-of-the-box”. For those occasions when 80% is
just not good enough, our imaging engineers are
ready to make the necessary modifications to meet
your exact requirements.
Systems
Integration
When you need
to make your line of business application work
side-by-side with your imaging solutions, let our
technical versatility and project management
accountability to execute end-to-end integration
projects with confidence work for you
Application
Support and Maintenance
Once your
system is successfully up and running you demand
responsive application support. We are your
“one-and-done” support organization - no “vendor”
finger pointing allowed. Our first call response
center provides timely; call logging, problem
reproduction, troubleshooting and diagnostics,
debugging, platform upgrades, application migration,
data conversion, field site support. Our goal is to
provide you with 99% + uptime.
Learning &
Training
As needed,
training consultants participate in the project
lifecycle to design and deliver training that is
tailored to your needs. Our methodology is to
“train-the-trainer” which insures a complete
transfer of knowledge to your “imaging knowledge
leaders”. |
