Proposal for Technology Assessment Process

ITLNOW provides maintenance by conducting an assessment  by providing options on how best to maintain hardware and software needs and requirements. This process will allow ITLNOW to gather information to prepare a document for a regular monthly maintenance agreement. 

• IT asset hardware and software inventory
• Network infrastructure systems with administration map
• IT threat and security evaluation
• Review software license agreements
• Review software support services
• Backup,  data recovery
• Backup, disaster recovery plan
• Bbusiness continuity

Provide a Technology Maintenance Schedule Agreement based on the equipment and software discovered, to recommend an alternative solution in efforts to budget their technology service and hardware expenses, and to streamline the process of service and IT maintenance. The assumptions are that currently all equipment is running and working satisfactorily.

ITLNOW will perform the following activities to develop the customer with requirements for hardware and software maintenance agreement. A software tool that will be temporally installed without the need of a reboot, and uninstalled will allow us to capture all device hardware and software configurations, and to list all IT Assets. 

• Run a tool on each computer and server to capture hardware and software configuration
• IT asset hardware and software inventory
• Network infrastructure systems with administration map
• IT threat and security evaluation
• Review software license agreements
• Review software support services
• Backup,  data recovery, backup, disaster recovery plan, and business continuity

ITLNOW provides Technology Maintenance Schedule Agreements based on the equipment and Software Company utilizes, we review to recommend alternative solutions in efforts to budget their technology service expenses and to streamline the process of service and maintenance.

We conduct this procedure to reduce the downtime and expense of computer technology service calls, production and to provide to do regular maintenance schedule. The objective will depend on how active users are utilizing the list of applicable, utilized and what limits are set on user profiles (example user installs, browsing, etc.).

ITLNOW proposes a Technology Maintenance Scheduled Agreement utilizing current technology to improve systems uptime, security and performance.

List of tasks and functions along with a monthly maintenance report consisting of:

Workstation/Server Routine Services:

• Software Credentials
• Portal Credentials
• Advise you on your system, configuration, and maintenance
• Update computer firmware bios
• Disc Maintenance
• Defragmentation
• Disc Space
• User Rights
• Local Data
• Off-Line Storage
• User Maintenance
• Cleaning of Temp Files and logs
• Repair Invisible Files
• Security Settings
• Backup
• Check Backup System if applicable
• Update System Software
• Update your operating system Windows Updates
• Office/PDF Reader/Writer Updates
• Remove and Update viruses, spyware and adware

Provide on-going on-site and off-site workstation, server and software maintenance support and reports. To utilize available technology tools to provide remote or local services.